Matrix42 Service Management Training
You will learn how to provide and manage various IT services using the “Services” modules of your Matrix42 Workspace Management solution.
The training will be held in german.
Service Management Training for Matrix42 Workspace Management
You will learn how to work with the Console from scratch. We will supply you all the knowledge you need to provide and manage various IT services using the “Services” modules of your Matrix42 Workspace Management solution. After the training you will be abeld tu handle incidents, problems, changes, and tasks forms the basis for a solution-oriented service management efficiently and soveraign. You will compile evaluations for fulfilling service level agreements and will learn to control the ticket load. This will enable you to continually increase your quality of service. (duration 3 days)
Project Managers, professional users or technical managers, Workspace Management or IT administrators, ITSM project managers
- Matrix42 Service Desk and Service Catalog: an overview
- The Self-Service Portal
- Inventory systems / Active Directory
- Service Desk default settings
- Service Level Agreement – Operation Level Agreement – Underpinning
- Knowledge base
- Service Desk evaluations
- Service Catalog default settings
- Services, bundles, groups & packages
- Compliance rules (info functionality)
No special requirements.
For deeper insights in Service Management we recommend our Administration – Basic Training as next step on your way to become an expert in service management with Matrix42 Digital Workspace.
The training will be held in german. If you like the training to be held in english please klick here.
Variable for each workshop, areas of interest and participants. Wishes can be dealt with in the event of timely registration of participants.
You would like to receive an individual offer for your training? Send a request to firstname.lastname@example.org
Due to the actual situation, all trainings will take place online until further notice.
Matrix42 Trainingscenter Frankfurt
Elbinger Str. 7
In-House Training at your Location
For in-house training, please contact your Matrix42 customer service representative or send a request to email@example.com