JIRA Connector – Per Named User
One-pagerService Desk Connecteur entre Jira Service Desk und Matrix42 Service Desk
Cloud-ready:
Contract type: Subscription
License metric: Per Named User
Fabricant Cubefinity GmbH
Description
The Matrix42 Jira connector offers a real-time synchronization of activities between the two systems Matrix42 and Jira.
The Jira Connector at a glance:
- Bidirectional interface between Matrix42 Service Desk and Jira (Jira Service Desk, Jira Software and Jira Cloud are supported)
- Synchronizes created and updated activities (Incident, Task, Service Request, Problem, Change, Ticket)
- Mapping of activity types, e.g. « Incident » in Matrix42 becomes « Issue » in Jira
- Mapping of activity status, e.g. « Closed » in Matrix42 becomes « Done » in Jira
- Provides a dynamic mechanism for synchronizing any attributes
- Comments / journals and attachments can also be synchronized
- Interface can be flexibly adapted to the customer’s requirements, e.g:
- Which tickets will be transferred?
- Which category in Matrix42 belongs to which category in Jira?
- Which attributes are synchronized?
- Which actions, such as ticket acceptance, forwarding, pausing, etc., are relevant and should be synchronised?
- Further customisations can be offered on request
Prerequisites:
- Network connection between « Matrix42 Enterprise Service Management » and Jira Server respectively internet access for Jira-Cloud
- Installation of the Jira connector on the « Matrix42 IT Software Asset and Service Management » server must be possible.
- Supported versions:
- From Matrix42 Enterprise Service Management 9.1.0 (after consultation also previous versions)
- From Jira Service Desk 4.3.3, Jira Software 7.0.0 or Jira Cloud (after consultation also previous versions if necessary)
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