Asset Bulk Data Acquisition

Christian Brdar Leave a Comment

The ITSM add-on extends the standard single asset capture by a wizard-supported mass data capture, including all owner information, global information and commercial details.

The number of licenses is based on the number of licenses of the existing Workspace Management product.

Please contact your sales representative for an individual offer.

Matrix42 Remote Assistance – Web

Matthias Vogt 1 Comment

The Matrix42 Remote Assistance extension provides simple and reliable browser-based (platform-independent) remote control of computers running Windows operating systems via UUX. Matrix42 Remote Assistance – Web can be used within the corporate network, but also across firewall boundaries and without VPN by supporting the http(s) protocol. Thus, a connection to devices on the Internet can be easily established.  

Monitoring Connector

Björge Dörr Leave a Comment

The ITSM add-on makes it possible to connect monitoring systems such as PRTG or Nagios to Matrix42 Workspace Management.

The number of licenses is based on the number of licenses of the existing Workspace Management product.

Scheduled Service Provisioning

Björge Dörr Leave a Comment

The ITSM add-on enables scheduled service provisioning, so the provisioning of each service can be planned and assigned at the right time.

The number of licenses is based on the number of licenses of the existing Workspace Management product.

Please contact your sales representative for an individual offer.

Workflow Activity Extension Pack

Björge Dörr Leave a Comment

The add-on extends your existing Matrix42 Workflow Studio with field-proven workflow activities.

The number of licenses is based on the number of licenses of the existing Workspace Management product.

Please contact your sales representative for an individual offer.

AD Catalogue Management

Christian Brdar Leave a Comment

The ITSM Add-on transfers existing authorisation groups, including their description, from the Active Directory into the Matrix42 system and auto identify already provisioned security rights to documentate it to the system.

Auto CMDB – Bundle with Asset Network Connection Extension

Christian Brdar Leave a Comment

The ITSM add-on can display connections and dependencies between existing assets or CIs based on various informations.

The number of licenses is based on the number of licenses of the existing Workspace Management product.

Please contact your sales representative for an individual offer.

Human Resources Management

Christian Brdar Leave a Comment

The ITSM add-on provides support for IT-supported human resources processes starting with onboarding, offboarding, movement as well as time-controlled service provisioning in the Matrix42 system.

The number of licenses is based on the number of licenses of the existing Workspace Management product.

Please contact your sales representative for an individual offer.

neo42 Service Management Depot

Christopher Boss 1 Comment

The neo42 Service Management Depot is a community-collection of best practice solutions for the Matrix42 ESM. It contains lots of addons that optimize working with the solution, extremely accelerate its implementation or extend its functionalities.

DocuSign Connector

Rebecca Haßler Leave a Comment

The DocuSign Connector provides an interface between DocuSign and Matrix42 Enterprise Service Management and enables, in any ordering and provisioning process, the integration of a digital signature / signature via DocuSign of one or more users.

Premium License – Bright Pattern Omnichannel Communication Interaction Platform

Shelby Bozekowski Leave a Comment

Bright Pattern’s AI-powered Omnichannel Communication Interaction Platform enables your Matrix42 solution to communicate on all voice and digital channels (chat/SMS/MMS/email/messengers) while providing automated incident creation and resolution, status updates, notifications, automated password reset, and automated routing of all communications.

baramundi Connector (Per User)

Rebecca Haßler 1 Comment

The baramundi Connector provides a bidirectional interface between the baramundi Management Suite and Matrix42 Enterprise Service Management.

Journal Extended

Abderrahim Karim 1 Comment

This addon provides several new features to the journal, such as the support of the hashtags, additional sorting and filtering

Copy to Clipboard

Rebecca Haßler Leave a Comment

With the Copy to Clipboard add-on you can copy the link to the selected object or even a dynamically composed text to the clipboard with just one click.

Notification Cube

Rebecca Haßler Leave a Comment

With the “Notification Cube”, information about important events can be sent in the form of a popup, almost in real time, to target groups that can be configured as desired.

3DQR AR Self Service Assistant

Daniel Anderson Leave a Comment

Enhance your self service with Augmented Reality and thereby reduce downtime and workload for service personell, while transparently documenting all self service actions

Bright Pattern Matrix42 Omnichannel Communication Interaction Platform Connector

Shelby Bozekowski Leave a Comment

Bright Pattern’s AI-powered Omnichannel Communication Interaction Platform enables your Matrix42 solution to communicate on all voice and digital channels (chat/SMS/MMS/email/messengers) while providing automated incident creation and resolution, status updates, notifications, automated password reset, and automated routing of all communications. Increase the return on investment of your Matrix42 solution by enabling communication on any channel. Improve employee performance and customer satisfaction with advanced quality management features to improve every interaction and outcome. Bright Pattern is the number one rated platform, with the fastest deployment time in the industry, and has over 500 customers worldwide.

 

Check out our website for more information or to request a demo!

DRACOON Connector

Birgit Funk Leave a Comment

The DRACOON Connector is indispensable for companies that want to use the services of the data provider DRACOON with the advantages of Matrix42.

QBarCode

Matteo Carne Leave a Comment

Allows you to create customizable Barcodes or QrCodes. This extension can be used in your preview dialogue.