Ticket Translator

Description

Ticket Translator for Matrix42 Workspace Management

The Ticket Translator add-on allows you to translate the incident description automatically to the desired target language. This means that Ticket Translator will recognize the original language of the ticket, tanslate it to your (target) language. After you have processed the ticket the add-on will translate your answer to the source-language of the ticket.

Only languages allowed by Microsoft translation service are supported. A new translation wizard is available in the context of the incidents.

The Ticket Translator was extended by a new action for ticket summary (subject) and journal translation. The solution text in the Close action is translated too.

You can find additional information in the documentation of the app.

To be able to use this App you need an Azure Text Translator API Subscription. Please visit the links Microsoft Translator and Microsoft Translator – Pricing for more details.

The Microsoft Translator Text API offer is listed in the Cognitive Services section of the Azure portal.

List of supported languages

Installation is done via the Matrix42 Extension Gallery.
The manual can be found here.