Assistance function

Configure who may create orders or incidents for others.

Contract type: Subscription
License metric: Installation
Manufacturer Matrix42 AG


The Assistance function App replaces the standard product behavior in which everybody can order any service for everybody. Similarly with creating incidents. After you have implemented the function, everybody can by default only order or create incidents for oneself.

Therefore Assistance function allows you to specify persons, roles or organization-units who than can create orders or incidents for others.


Not compatible with Portal WhereClause and some individual customizings using portal adapters.