Assistance function

Configure who may create orders or incidents for others.

Contract type: Subscription
License metric: Installation
Manufacturer Matrix42 AG


Assistance function for Matrix42 Workspace Management


The App Assistance function replaces the standard product behavior in which everybody can order any service for everybody, or create incidents for everybody. With the functionality implemented in the standard product  everybody can by default only order for oneself or create incidents for oneself.  The Assistance function allows to specify persons, roles, or organization-units the user “trusts” to create orders or incidents for him/her.

Not compatible with Portal WhereClause and some individual customer customizings using portal adapters.